Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZIHIR PINE

Poughkeepsie

Summary

I am dedicated and service-minded with a strong background in customer service and time management. As a teller, I excel in delivering prompt and cheerful service while guiding members to a deeper understanding of their needs. I'm also efficient in explaining servies, identifying the best paths to solutions, and handling both basic and complex customer service tasks. I'm confident in de-escalating dissatisfied members and have strong verbal and written communication skills. My natural ability to foster positive relationships helps me strive towards my goals.

Overview

3
3
years of professional experience

Work History

Teller

Hudson Valley Credit Union
Poughkeepsie
03.2024 - Current
  • Upheld confidentiality guidelines as per bank policy
  • Delivered exceptional service with friendly approach to retain and acquire customers
  • Recommended beneficial products and services to members, consistently exceeding daily goals
  • Assisted in greeting, directing and engaging with client lobby traffic
  • Retained up-to-date knowledge of offered products and services to educate customers on features and benefits
  • Supported coworkers during busy periods by assisting with their transactions
  • Developed and maintained positive relationships with members
  • Identified counterfeit currency and reported suspicious activity to management

Fertilization Technician

Lehigh Lawns & Landscaping
Wappinger Falls
01.2023 - 09.2023
  • Maintained detailed records of work performed and time spent
  • Updated documentation related to equipment performance and repairs
  • Assisted in development of new processes
  • Performed routine maintenance checks on equipment and systems
  • Trained junior technicians in proper procedures and safety protocols
  • Coordinated with team members on large-scale projects, ensuring timely completion
  • Repaired and replaced malfunctioning parts in machinery

Direct Support Professional

Anderson Center for Autism
Staatsburg
10.2021 - 01.2023
  • Offered encouragement, coaching and emotional support to help clients achieve established goals
  • Assisted clients in learning and developed new skills
  • Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives
  • Coordinated recreational activities and medical appointments for assigned clients
  • Participated in training, staff meetings and other professional development activities
  • Kept constantly refreshed knowledge of routine and emergency medical procedures
  • Treated clients with kindness, dignity and respect at all times
  • Wrote reports detailing support and service provided throughout each shift
  • Helped clients to gain independence and quality of life through company services

Education

High School -

Arlington Highschool
LaGrange
06.2020

Diploma - Criminal Justice/Liberal Arts & Sciences

Dutchess Community College
Poughkeepsie

Skills

  • Cash handling
  • Goal-oriented focus
  • Strong work ethic
  • Relationship building
  • Responsible and punctual
  • Fraud detection
  • Customer service
  • Teamwork and collaboration
  • Problem-Solving
  • Computer Skills

Timeline

Teller

Hudson Valley Credit Union
03.2024 - Current

Fertilization Technician

Lehigh Lawns & Landscaping
01.2023 - 09.2023

Direct Support Professional

Anderson Center for Autism
10.2021 - 01.2023

High School -

Arlington Highschool

Diploma - Criminal Justice/Liberal Arts & Sciences

Dutchess Community College

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ZIHIR PINE