ZIKEYA HAMMOND-DOUGLAS
Dallas,GA
Summary
Professional, skilled in account management with proven ability to drive client satisfaction and business growth. Expertise in building and maintaining strong client relationships, developing strategic solutions, and optimizing account performance. Strong focus on team collaboration and achieving results. Adaptable to changing needs, reliable, and equipped with excellent communication and problem-solving skills
Overview
7
7
years of professional experience
Work History
Account Management Specialist
Novelis
04.2025 - Current
- Functioned as the primary point of contact, aligning clients and cross-functional teams to streamline processes and drive effective outcomes.
- Lead client account management, improving client satisfaction and outcomes through strong advocacy and solution alignment.
- Worked closely with cross-functional teams to solve complex client challenges, fostering strong collaboration and communication across departments.
- Maintained excellent client communication by providing consistent updates, strengthening trust and long-term partnerships.
- Maintained accurate shipment tracking in SAP, ensuring clients received consistent and timely updates on all orders.
CLAIMS REPRESENTATIVE
IPG DC (Direct Chill)
06.2023 - 04.2025
- Responsible for the entry of Claims, credits, Debit, and Returns of all IPG DC (Direct Chill) customers.
- Responsible for implementing an administrative, customer service and supporting role to both the customer and team.
- Ensuring all claims files are properly documented.
- Entering all claims using the ETQ system.
- Processing all credits, debits and returns in the SAP system
- Tracking the progress or the claim to include, the shipments and the credits.
- Collaborate with the technician, the customer and logistics to organize a truck for pickup when handling a return.
CUSTOMER FULFILLMENT REPRESENTATIVE
10.2022 - 06.2023
- Responsible for the ordering activity for the organization, including timely and accurate entry and processing of orders received.
- Generates sales orders into the QAD, PRMS and Oracle system.
- Receives, processes, and identifies incoming orders.
- Helps maintain customer purchase order records.
- Handle any issues or discrepancies with orders.
- Assist coworkers with any order and/or system inquires or discrepancies.
LOGISTICS SPECIALIST (Material Control Clerk)
05.2021 - 09.2022
- Responsible for conducting a quarterly wall to wall inventory of over 5000-line items of medical supplies. Receiving, locating, storing, issuing, staging, shipping, inventorying, ordering, and processing medical supplies and pharmaceuticals.
- Received incoming shipments, including medical instruments and laboratory equipment.
- Accurately counted, separated, and stowed medical supplies and equipment.
- Arrange items along with proper documentation.
- Check documentation to ensure credibility and confirmation.
- Facilitated and prioritized tasks to complete everyday duties in a timely manner.
Logistics Specialist (Hazmat Supervisor)
United States Navy
Various Locations
02.2020 - 03.2021
- Trained sailors-maintained care and use of hazmat materials and performed regular inspections. Multi-task with different projects and supervise sailors to achieve overall satisfaction.
- Assisted in identifying, documenting, and implementing the methods, procedures, processes, and rules for running the HAZMAT/HAZWASTE
- Developed and maintained a strong working knowledge of the hazardous material/waste program.
- Provided military personnel orientations, trainings, and awareness briefings on proper handling of hazmat/hazwaste
- Supervised a weekly hazardous inventory of over 600-line items.
- Inspects waste accumulation to determine that containers are not leaking. Inspects safety equipment such as showers and eyewashes. Records inspection and reports inconsistencies or spills
Logistics Specialist (Government Commercial Purchase Card holder)
12.2018 - 03.2021
- Managed a government issued credit card, financials and contracting. Oversaw procurement of several items, service, and equipment configuration. Identified, sourced, and received parts and equipment.
- Provided monthly reports to approving official (AO)
- Matched purchase orders with invoices and recorded to necessary information.
- Meticulously managed and maintained several accounts with 100% accountability.
- Demonstrated professionalism and efficiency when working with different vendors.
- Ensured compliance with the Government Commercial Purchase Card program.
Education
Bachelor of Art (BA) - Studio Art
Temple University
05-2012
Skills
- SAP
- Oracle
- MFG PRO/ QAD
- Concast
- Salesforce
- Customer Service
- ETQ
- Tableau
- PSI Evolution
Timeline
Account Management Specialist
Novelis
04.2025 - Current
CLAIMS REPRESENTATIVE
IPG DC (Direct Chill)
06.2023 - 04.2025
CUSTOMER FULFILLMENT REPRESENTATIVE
10.2022 - 06.2023
LOGISTICS SPECIALIST (Material Control Clerk)
05.2021 - 09.2022
Logistics Specialist (Hazmat Supervisor)
United States Navy
02.2020 - 03.2021
Logistics Specialist (Government Commercial Purchase Card holder)
12.2018 - 03.2021
Bachelor of Art (BA) - Studio Art
Temple University