Zikira Caldwell
Mobile,AL
Summary
Dynamic professional with extensive experience as a Patient Access Specialist, excelling in appointment scheduling and patient registration. Proven ability to enhance operational efficiency through effective communication and problem resolution. Skilled in data entry and active listening, consistently improving patient flow and satisfaction.
Overview
8
8
years of professional experience
Work History
Telephone Operator
Signius
Mobile, AL
01.2022 - 09.2024
- Administered multi-line phone system to streamline management of incoming and outgoing calls.
- Facilitated customer inquiries, ensuring delivery of high-quality service and satisfaction.
- Oversaw maintenance of accurate call logs and records to enhance operational efficiency.
- Facilitated collaboration among team members to enhance communication efficiency.
Patient Access Specialist
GetixHealth
Mobile, AL
09.2019 - 01.2022
- Coordinated patient registration and insurance verification to facilitate seamless healthcare service access.
- Facilitated appointment management to enhance patient flow and minimize wait times.
- Developed and executed workflow improvements aimed at increasing data entry precision and minimizing patient record discrepancies.
- Engaged with multidisciplinary teams to efficiently manage patient inquiries and resolve access-related challenges.
Customer Service Representative
Alorica
Mobile, AL
05.2016 - 09.2019
- Facilitated effective communication to resolve customer inquiries, contributing to enhanced satisfaction levels.
- Engaged with team members to identify and address complex issues, ensuring timely resolutions and support.
- Employed CRM software to maintain detailed records of customer interactions for future reference.
- Developed and delivered comprehensive training programs for new employees, ensuring thorough understanding of company policies and procedures.
Education
High School Diploma - General Studies
Bishop State Community College
Mobile, AL01.2015
Skills
Switchboard Operation
Typing Skills
Active Listener
Telephone Etiquette
Data Entry
Follow-Up Skills
Multitasking
Call Routing
Problem Research and Resolution
Appointment Scheduling
Patient Registration
De-Escalation Techniques
Live Chat Support
Insurance Billing
Timeline
Telephone Operator
Signius
01.2022 - 09.2024
Patient Access Specialist
GetixHealth
09.2019 - 01.2022
Customer Service Representative
Alorica
05.2016 - 09.2019
High School Diploma - General Studies
Bishop State Community College