Hi, I’m
ZIN OO
Customer Service Representative
Lawndale,CA
Summary
Personable and adaptable professional with talent for multitasking and providing exceptional customer service. Understanding of travel regulations and proficient in handling booking systems and resolving passenger inquiries. Dedicated to ensuring seamless and pleasant travel experience for every passenger.
Overview
3
years of professional experience
Work History
Pacific Aviation Corporation
Passenger Service Agent
10.2022 - 05.2024
Job overview
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
Calop Aeroground Services
Passenger Service Agent
10.2021 - 10.2022
Job overview
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
Education
University of East YangonYangon, Myanmar
Bachelor of Laws from Laws
04-2008
University Overview
- Awarded Outstanding
Skills
- Check-in procedures
- Travel documentation
- Airline policies
- Boarding gate procedures
- Ground operations
- Airport security
- Ticketing
- Documentation verification
- Customer service
- Teamwork and collaboration
Languages
Burmese
Native or Bilingual
Timeline
Passenger Service Agent
Pacific Aviation Corporation
10.2022 - 05.2024
Passenger Service Agent
Calop Aeroground Services
10.2021 - 10.2022
University of East Yangon
Bachelor of Laws from Laws
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