Zina Ballard
Slidell,LA
Summary
Results-driven Director of Operations with expertise in process optimization, team collaboration, and compliance adherence. Proven track record in mentoring staff and enhancing service quality through strategic planning.
Overview
11
11
years of professional experience
Work History
Director of Operations
Christian Fellowship FGBC
Violet, LA
09.2025 - Current
- Mentored staff in operational best practices, fostering a culture of continuous improvement and accountability.
- Coordinated cross-functional teams to execute events that strengthened community engagement and support networks.
- Developed training programs to enhance staff competencies and improve overall service quality.
- Oversaw compliance with regulatory standards, ensuring adherence to safety protocols and organizational policies.
Bus Driver
Onpoint Industrial Services
Houston, TX
01.2025 - 09.2025
- Trained new drivers on operational protocols and safety procedures to ensure compliance.
- Implemented strategies to improve on-time performance and reduce delays during morning and afternoon routes.
- Collaborated with management to develop training materials enhancing driver skills and knowledge of regulations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Bus Driver
St. Tammany Parish School Board
Mandeville, LA
06.2024 - 01.2025
- Ensured student safety through careful adherence to traffic laws and school policies.
- Conducted pre-trip inspections to verify vehicle functionality and compliance with safety standards.
- Managed daily routes efficiently, adapting to schedule changes and traffic conditions as needed.
- Communicated effectively with students, parents, and school staff regarding transportation issues.
- Maintained accurate records of student ridership and vehicle maintenance logs for reporting purposes.
Director of Operations
Christian Fellowship FGBC
Violet, LA
01.2015 - 06.2024
- Streamlined operational workflows, enhancing efficiency and service delivery across various departments.
- Directed strategic planning initiatives to align organizational goals with community outreach programs.
- Implemented performance metrics to assess team productivity and optimize resource allocation.
- Led budgeting processes, ensuring financial sustainability while supporting mission-driven projects.
Education
CDL - Operation A Commercial Vehicle
St. Bernard Parish Public School District
Mandeville, LA02-2024
Associate of Science - Biology of Hair
Hair Tech
Chalmette, LA01-1995
Skills
- Process optimization
- Operations oversight
- Strategic planning
- Strategic planning and execution
Timeline
Director of Operations
Christian Fellowship FGBC
09.2025 - Current
Bus Driver
Onpoint Industrial Services
01.2025 - 09.2025
Bus Driver
St. Tammany Parish School Board
06.2024 - 01.2025
Director of Operations
Christian Fellowship FGBC
01.2015 - 06.2024
CDL - Operation A Commercial Vehicle
St. Bernard Parish Public School District
Associate of Science - Biology of Hair
Hair Tech