Zina Williams
Dallas
Summary
Seasoned Desk Operations Specialist with a solid background in coordinating operations, managing staff schedules, and improving processes for operational efficiency. Possess strong problem-solving skills, adept at multi-tasking under pressure while maintaining high attention to detail and accuracy. Significant contributions made in previous roles include streamlining desk operations for improved productivity and creating effective communication channels between departments.
Overview
8
8
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification
Work History
Desk Operations Specialist
The Healing Center of Dallas
Fort Worth
03.2025 - Current
- Managed daily desk operations and ensured smooth workflow at a healing center.
- Coordinated patient appointments and maintained accurate scheduling information.
- Assisted clients with inquiries and provided exceptional customer service support.
- Handled incoming communications and directed them to appropriate staff members.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Performed general clerical duties such as filing, photocopying, faxing.
Desk Adjuster
Catastrophe Response Unit
Fort Worth
06.2020 - 02.2024
- Evaluated claims to ensure accurate processing and compliance with regulations.
- Collaborated with team members to address customer inquiries and resolve issues.
- Conducted thorough investigations of incidents to gather necessary information.
- Communicated effectively with policyholders regarding claim statuses and next steps.
- Utilized software systems to track claims and update case files efficiently.
- Assisted in training new adjusters on procedures and best practices.
- Maintained organized documentation for easy access during audits and reviews.
- Maintained an inventory of commonly used spare parts for quick replacement during repairs.
Claims Examiner
One Call Claims
Mobile
09.2017 - 05.2020
- Evaluated insurance claims for accuracy and compliance with company policies.
- Reviewed medical documentation to determine claim eligibility and validity.
- Communicated with clients regarding claim status and required information.
- Mentored junior staff on claims processing best practices and procedures.
- Implemented process improvements to enhance claims workflow efficiency.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Performed data entry into the computer system to record information regarding claim status.
- Paid and processed claims within designated authority level.
- Reviewed and resolved open claims and change orders to determine entitlement for additional payment.
- Tracked progress of pending cases through manual follow-up or automated systems.
- Analyzed and audited open claims to calculate additional payments owed.
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA 08.2009 - 05.2013
Woodrow Wilson High School
Portsmouth, VASkills
- Scheduling
- Customer service
- Claims processing
- Document management
- Workflow optimization
- Insurance regulations
- Data entry
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Client relations
- Scheduling coordination
- Conflict resolution
Certification
- TWIA
- NFIP
- ADJUSTER LICENSE
- MICROSOFT OFFICE
- CARINA
- GUIDEWIRE
- XACTANALYSIS
- MITCHELL
- SAR
- XACTIMATE (collaboration)
Timeline
Desk Operations Specialist
The Healing Center of Dallas
03.2025 - Current
Desk Adjuster
Catastrophe Response Unit
06.2020 - 02.2024
Claims Examiner
One Call Claims
09.2017 - 05.2020
Bachelor of Science - Business Administration And Management
Liberty University
08.2009 - 05.2013
Woodrow Wilson High School