Zina Hernandez
Lubbock
Summary
Dynamic office manager with a proven track record in streamlining operations and improving service delivery. Expertise in team collaboration and resource allocation drives efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Patient Service Specialist
Texas Tech Health Science Center
01.2026 - 05.2026
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Responded to patient inquiries and resolved issues with empathy and efficiency.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed insurance verification processes to ensure accurate billing and reduce claim denials.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Office Manager
Texans All Pro Collision Center
02.2022 - 01.2026
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling for staff, optimizing resource allocation and improving service delivery.
- Developed and maintained office procedures, enhancing operational efficiency and team collaboration.
- Implemented inventory management system, reducing supply costs and minimizing waste.
Cosmetologist
Z Stylez
05.2004 - 07.2025
- Delivered exceptional hair and skincare services, ensuring client satisfaction through personalized consultations.
- Implemented innovative styling techniques, enhancing service offerings and improving customer experience.
- Trained junior cosmetologists on best practices, fostering a collaborative team environment and skill development.
- Developed tailored treatment plans for clients, addressing individual needs and promoting long-term relationships.
Education
High School Diploma -
Lubbock High School
Lubbock, TXSkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Organized
Timeline
Patient Service Specialist
Texas Tech Health Science Center
01.2026 - 05.2026
Office Manager
Texans All Pro Collision Center
02.2022 - 01.2026
Cosmetologist
Z Stylez
05.2004 - 07.2025
High School Diploma -
Lubbock High School