ZINA PATEL
Assisant Store Manager
Strongsville,OH
Summary
Dynamic and passionate retail professional with over 3 years of experience, currently excelling as Assistant Manager at Coach. Proven expertise in luxury retail, team leadership, sales goaling, business acumen, and operations including payroll, merchandising, and reporting. Adept at cultivating elevated client experiences and fostering productive, inclusive team environments. Relocating to Amman, Jordan with a strong desire to contribute to a global brand while continuing to grow in retail management.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
1
1
Language
Work History
Assistant Manager
COACH
10.2024 - Current
- Lead a high-performing team, driving sales performance through coaching, goaling, and client engagement.
- Manage daily operations, including payroll, scheduling, store merchandising, and KPI reporting.
- Deliver exceptional client experiences with a focus on brand storytelling and service.
- Partner with corporate and regional leaders to execute strategic initiatives and floor sets.
Assistant Manager
HOLLISTER
07.2024 - 10.2024
- Trained staff on client engagement and selling strategies to elevate the in-store experience.
- Collaborated with store leadership on planning, budgeting, and daily operations.
- Implemented effective onboarding and training programs for new team members.
Lead Supervisor
SCOTCH & SODA
01.2023 - 12.2023
- Delivered tailored styling advice aligned with current trends and brand identity.
- Maintained merchandising standards and built lasting relationships with clients.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
Sales Associate
POLO RALPH LAUREN FACTORY STORE
02.2019 - 07.2021
- Exceeded sales goals through upselling and curated client recommendations.
- Led promotional events and managed floor restocking and visuals.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
BACHELOR OF SCIENCE - BIOLOGY
The University of Texas At Dallas
Richardson, TXASSOCIATE OF SCIENCE - BIOLOGY
Collin County Community College District
Plano, TXSOME COLLEGE (NO DEGREE) - BIOLOGY
University of Akron
Akron, OHSkills
- Customer Service
- POS System Operation
- Merchandising Knowledge
- Policy and Procedure Adherence
- Reliable and Punctual
- Leadership & Team Development
- Business Acumen & Sales Strategy
- Visual Merchandising & Stock Management
- Payroll, Scheduling & Operational Reporting
- Clienteling & Elevated Customer Experience
Timeline
Assistant Manager
COACH
10.2024 - Current
Assistant Manager
HOLLISTER
07.2024 - 10.2024
Lead Supervisor
SCOTCH & SODA
01.2023 - 12.2023
Sales Associate
POLO RALPH LAUREN FACTORY STORE
02.2019 - 07.2021
ASSOCIATE OF SCIENCE - BIOLOGY
Collin County Community College District
SOME COLLEGE (NO DEGREE) - BIOLOGY
University of Akron
BACHELOR OF SCIENCE - BIOLOGY
The University of Texas At Dallas
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