Zinat Ahmed
Macys
Gilbert,AZ
Work Preference
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balancePersonal development programsPaid time off
17
years of professional experience
Accomplished professional with extensive experience at Macy's, excelling in customer service and inventory management. Enhanced filing systems, boosting retrieval speed by 60%. Proficient in Microsoft Office and CRM software, fostering team collaboration and client loyalty. Adept at strategic planning and event coordination, driving operational efficiency and achieving business goals.
Work History
Clerical Associate
1 Year- Coordinated inventory management, ensuring optimal stock levels and timely replacement.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Send RTV, perform Markdown, Send Damage in timely manner.
- Cleaning and organizing merchandise according to the Visual Manual Directory.
Substitute Teacher, K-12
4 Years- Collaborated with full-time teachers to maintain continuity in curriculum delivery during absences.
- One-year Long-term Substitute Teacher for 5th Grade and Art in Burk Elementary School
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Substitute Teacher rostered in minimum 10 schools of Gilbert Public School District
Fine and Fashion Jewelry Associates
3 Years 7 Months- Conducted regular inventory checks to ensure stock accuracy and availability of popular items.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Mentored 2 new associates and coached on marketing techniques and engagement strategies, resulting in more than $80,000 in sales over course of 6 months.
- Replenished merchandise from inventory during downtime when stock became low.
- Assisted in planning special events such as trunk shows or promotional sales events to generate excitement around new product launches or seasonal collections.
- Supported loss prevention initiatives by adhering to security protocols during opening/closing procedures as well as monitoring suspicious activity within the store environment.
- Conducted regular audits of merchandise displays, ensuring compliance with company guidelines and store standards.
- Performed minor jewelry repairs and watch sizing on-site, offering convenient solutions for customers'' needs.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
Seasonal Retail Women's Shoes Sales Associate
3 Months- Led team in achieving sales targets through effective product knowledge and customer engagement.
- Trained new associates on product features, enhancing team performance and customer satisfaction.
- Implemented visual merchandising strategies to optimize shoe displays, increasing foot traffic and sales.
- Developed relationships with customers, fostering open loyalty card and reaching regular loyalty card goal.
- Aid customers using either Macy’s devices or their own to compare and shop.
- Ensure scanning and placement are done correctly to maintain shoe inventory integrity and implement strategies to eliminate product shortages.
- Validate stockroom is up to date and verifying the monthly virtual inventory is attained.
- Verify shoes displayed are tagged correctly and that store tables signs are accurate.
- Perform stockroom maintenance tasks, preparation and retrieval of BOPS/SDD orders, replenishment, and other department recovery standards.
- Make certain that Asset Protection and inventory control and compliance procedures are adhered to in performing duties and responsibilities of the role.
Cashier
10 Months- Open and close registers, trained three new cashiers each month, monitor cash limits and ensure quality customer service at all times
- Provide product information
- Compile and maintain monitory reports and records
- Handle cash and credit transactions with customers and suppliers
- Responsible for customer service tasks such as issue receipts, refunds, resolve customer complaints
- Coordinate shipments between customers and suppliers
- Maintain clean and tidy checkout areas for employees and customers safety
- Perform inventory counts and create inventory report utilizing databases and spreadsheets.
Clerk
9 Months- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Kept front check out area clean and organized for efficient service.
Customer Service Representative
2 Years 3 Months- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Utilized CRM software for tracking customer interactions and feedback effectively.
- Educated customers on product features and promotions, driving engagement and loyalty.
- Handled escalated 500 calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Science - Economics
Skills
Meeting planning
Timeline
Clerical Associate
Macys
10.2025 - CurrentRead More
Substitute Teacher, K-12
Gilbert Public Schools
05.2022 - 05.2026Read More
Fine and Fashion Jewelry Associates
Macys
02.2022 - 09.2025Read More
Seasonal Retail Women's Shoes Sales Associate
Macy's
11.2021 - 02.2022Read More
Cashier
Frys Food
01.2018 - 11.2018Read More
Clerk
Frys Food
02.2016 - 11.2016Read More
Customer Service Representative
Grameenphone
05.2009 - 08.2011Read More
Brac University
Bachelor of Science from Economics
Read More