Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zinat Alao

New Brunswick,NJ

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Agent

Park South Hotel
Manhattan, NY
07.2024 - Current
  • Guest services including check ins and checkouts, guest complaints and service recoveries, reservations, concierge, bell service, upselling, fostering membership enrollment growth, etc
  • Concierge, operating phones, package logging
  • Assisting with billing issues, adjusting folios, collecting 3rd party payments
  • Payment processing, cash sales, OPERA, Colleague Advantage, VIP Amenity assignments

Bloustein School Intern

Rutgers University
New Brunswick, NJ
06.2024 - 09.2024
  • Used data analysis tools such as SQL, SPSS, Excel, and more to research trends and disaprities in Black maternal health covering themes such as race, socioeconomic status and access to quality care
  • 70+ peer reviewed journal articles, studies, global government reports and healthcare data
  • Researched and analyzed public policies and their effects, Weekly presentations of research findings, e.g

Optometry Technician/Float

Metuchen Vision
Metuchen, NJ
04.2023 - 06.2024
  • Pre-tested 15-40 patients daily, performing Retinal Imaging/Fundus Photography, Topography, Autorefractometer, Automated Visual Fields, Visual Acuity Testing, RNFL, GCC, other OCT scans and measurements
  • Maintained patient flow, charted vital patient info, gathered & relayed patient(s) case history, lifestyle changes, medications, concerns, etc
  • To the practicing doctor
  • Taking inventory, scanning and filing, schedule management, answering phones, insurance/billing
  • Administrative assistance, employee training
  • Patient RX education and inspection, sale of frames and lenses

Receptionist

Vioral Health and Behavioral Services
Forked River, NJ
08.2020 - 06.2024
  • Scheduling of office meetings and client appointments
  • Payment collection, insurance verification, and updating client account balances
  • Answering and redirecting phone calls to proper staff

Guest Services Agent

Hyatt Regency New Brunswick
New Brunswick, NJ
12.2021 - 10.2022
  • Guest services including check ins and checkouts, guest complaints and service recoveries, reservations, concierge, bell service, upselling, fostering membership enrollment growth, etc
  • Concierge, operating phones, package logging
  • Assisting with billing issues, adjusting folios, collecting 3rd party payments
  • Taking, assembling, and delivering guest food orders
  • Payment processing, cash sales, OPERA, Colleague Advantage, VIP Amenity assignments

Lab Technician Student

RUCDR/IBX/Sampled SMART Labs
Piscataway, NJ
08.2020 - 08.2021
  • Specimen processing (sorting, unpacking, decontamination)

Education

B.S. - PUBLIC HEALTH

Rutgers University
New Brunswick, NJ
05.2024

Skills

  • EMR/EHR Systems
  • Data Collection/Entry
  • Research/Analysis
  • Client Relationships
  • Administrative Support
  • Scribing
  • Schedule Management
  • Inventory Assessment
  • Teaching
  • Conflict Resolution
  • Triage
  • Phone Etiquette

Certification

09/01/23, 09/01/26, Citi Program - Social / Behavioral / Epidemiologic Research Investigators

Timeline

Guest Services Agent

Park South Hotel
07.2024 - Current

Bloustein School Intern

Rutgers University
06.2024 - 09.2024

Optometry Technician/Float

Metuchen Vision
04.2023 - 06.2024

Guest Services Agent

Hyatt Regency New Brunswick
12.2021 - 10.2022

Receptionist

Vioral Health and Behavioral Services
08.2020 - 06.2024

Lab Technician Student

RUCDR/IBX/Sampled SMART Labs
08.2020 - 08.2021

B.S. - PUBLIC HEALTH

Rutgers University

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Zinat Alao