Ziniyah Cruz
Fort Lauderdale,FL
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Pilot Flying J Travel Center
St. Marys, Georgia
04.2023 - 12.2024
- Verified customer credit to establish payment method for accommodations.
- Answered phone and emails to make reservations and take guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Reviewed accounts to assess open charges and answer customer questions.
Front Desk Agent
James c Boyd
Fort Lauderdale, Florida
02.2022 - 11.2023
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Issued room keys and escort instructions to bellhops.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL05-2023
Skills
- Registration
- Credit card handling
- Service dispatching
- Hospitality services
Timeline
Front Desk Associate
Pilot Flying J Travel Center
04.2023 - 12.2024
Front Desk Agent
James c Boyd
02.2022 - 11.2023
High School Diploma -
Fort Lauderdale High School