Kaylee Owens
Clover,SC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. People-person with an organized and efficient mindset.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Planet Fitness
York, SC
08.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Maintained clean gym with routine floor checks every 2 hours
- Completed daily tasks
Ice Cream Scooper
Scoop's
York, SC
03.2022 - 07.2022
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
Fast Food Worker
McDonald's
Clover, SC
04.2022 - 05.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Crew Member
Party City
Gastonia, NC
08.2021 - 09.2021
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Sandwich Artist
SUBWAY®Restaurants
Clover, SC
09.2020 - 01.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Assisted customers in choosing menu items by providing food complementing information.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Stable Hand
John Walker Stables
Gastonia, NC
06.2019 - 07.2019
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Worked with ranch hands to clean stables and riding areas.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Prepped horses for travel.
- Maintained clean stables for optimal horse health and safety standards.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
Education
Bachelor of Arts -
College of Charleston
Charleston, SC05.2026
Skills
- Credit Card Handling
- Problem-Solving Skills
- Guest Relations
- Customer Service
- Multitasking
- Problem Solving
- Computer Proficiency
- Registration Processing
- Registration
- Information Protection
Timeline
Front Desk Associate
Planet Fitness
08.2023 - Current
Fast Food Worker
McDonald's
04.2022 - 05.2022
Ice Cream Scooper
Scoop's
03.2022 - 07.2022
Crew Member
Party City
08.2021 - 09.2021
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 01.2021
Stable Hand
John Walker Stables
06.2019 - 07.2019
Bachelor of Arts -
College of Charleston