Zino Mezoui
San Francisco,CA
Summary
Results-oriented Customer Success Operations leader with 10+ years of experience in process optimization, data analytics, and strategic initiative management. Skilled in enhancing customer outcomes through data-informed decision-making and operational efficiency. Demonstrated success in managing complex projects, driving retention and growth, and implementing scalable, data-driven processes. Known for collaborating effectively across teams, adapting to dynamic environments, and exceeding client expectations to drive impactful business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
The Rare Wine Co.
01.2024 - Current
- Spearheaded operations across three distinct business units, including direct-to-consumer (DTC) and wholesale channels, enhancing team productivity through data-driven insights
- Led cross-functional teams in inventory, sales operations, and fulfillment to optimize processes, reduce lead times, and improve customer satisfaction
- Developed performance metrics and reporting frameworks, using data to inform decision-making and identify process improvement opportunities for scaling operations effectively
Vice President, Operations
Resonate Capital
08.2018 - 08.2023
- Oversaw KPI analysis for 300+ companies using alternative data sources, providing actionable insights that informed long-term strategic planning
- Managed vendor relationships and conducted due diligence, negotiating contracts to enhance operational scalability and effectiveness
- Led data reporting and visualization efforts, translating complex data into clear, impactful insights that supported cross-functional teams in improving customer success and engagement metrics
Food and Beverage Manager
Loews Hotels & Co
10.2014 - 07.2018
- Managed multi-department operations in a high-volume setting, delivering customer-centric solutions to improve guest satisfaction and drive team performance
- Conducted monthly P&L analyses and implemented data-informed strategies to optimize financial outcomes and streamline operational processes
- Selected as Hotel Trainer to lead training initiatives, coaching team members on service standards and enhancing customer engagement skills
Education
Bachelor of Arts - Criminal Justice, Graduated Cum Laude
San Francisco State University
San Francisco, CASkills
- Customer Success Operations
- Data Analysis & Insights
- Strategic Process Improvement
- Project & Performance Management
- Cross-Functional Collaboration
- Sales & Account Operations
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
Websites
Certification
- SQL for Data Science
- Project Management Skills for Leaders
- Strategic Thinking
Accomplishments
- Leader of the Quarter for outstanding contributions to operational excellence and team leadership.
- Developed scalable operational processes, leveraging data analysis to drive customer success and optimize team efficiency.
Personal Information
Title: Customer Success Strategy & Operations Leader
Summary of fit
Proven ability to develop and implement customer-centric processes that improve retention and satisfaction., Extensive experience in managing and reporting on key metrics (e.g., customer sentiment, retention, adoption), creating dashboards, and using insights to inform strategy., Skilled in collaborating with cross-functional teams to enhance customer success through optimized operations, scalable processes, and continuous training.
Timeline
Director of Operations
The Rare Wine Co.
01.2024 - Current
Vice President, Operations
Resonate Capital
08.2018 - 08.2023
Food and Beverage Manager
Loews Hotels & Co
10.2014 - 07.2018
- SQL for Data Science
- Project Management Skills for Leaders
- Strategic Thinking
Bachelor of Arts - Criminal Justice, Graduated Cum Laude
San Francisco State University
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