Zion Fishburne
Tampa,Florida
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
SIS Mobile Expert
T-Mobile
12.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Retail Sales Consultant
AT&T
09.2020 - 11.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Oakleaf High School
Orange Park, FL 05.2001 -
Skills
Timeline
SIS Mobile Expert
T-Mobile
12.2022 - Current
Retail Sales Consultant
AT&T
09.2020 - 11.2022
High School Diploma -
Oakleaf High School
05.2001 -
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