ZION GLADDEN
Arlington
Summary
Driven, bilingual professional with a strong track record in customer service and order accuracy, honed my roles at Instacart and Alexandria City Public Schools City Wide Program working with the special education department. Excel in fast-paced environments, ensuring customer satisfaction and safety with a keen attention to detail and planning skills. Demonstrate quick learning and physical stamina, achieving high satisfaction ratings and positive learning outcomes.
Overview
6
6
years of professional experience
Work History
Product Shopper
Instacart
01.2022 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Paraprofessional
Alexandria City Public Schools
01.2021 - 01.2023
- Delivered personalized educational, behavioral and emotional support to individual students in the City Wide Program to enable positive learning outcomes.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Front of House/Cashier
Slapfish
01.2021 - 01.2021
- Learned and used point of sales systems to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
Cashier
Target
01.2020 - 01.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
Education
Wakefield High School
01.2020
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Professional Bartending School
Arlington, Va01.2024
Associate of Science - Nursing
Prince George's Community College
Upper Marlboro, MD05-2027
Skills
- Product Knowledge
- Customer Relations
- Communication
- Brand representation
- Cash handling proficiency
- Upselling strategies
Languages
ENGLISH
SPANISH
Interests
- Music
- Recording Indie/folk Artist
- Guitar, Vocals and Saxophone
- Outdoor Recreation
- Hiking
- Swimming
Timeline
Product Shopper
Instacart
01.2022 - Current
Paraprofessional
Alexandria City Public Schools
01.2021 - 01.2023
Front of House/Cashier
Slapfish
01.2021 - 01.2021
Cashier
Target
01.2020 - 01.2020
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Professional Bartending School
Wakefield High School
Associate of Science - Nursing
Prince George's Community College
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