ZION HURST
Detroit
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
2
2
years of professional experience
Work History
Shift Leader
Wingstop
Livonia, MI
04.2026 - Current
- Supervise daily operations, ensuring adherence to safety protocols and quality standards.
- Train new team members on operational procedures and customer service techniques.
- Coordinate shift schedules, optimizing staff coverage for peak business hours.
- Resolve customer inquiries and complaints effectively, enhancing overall satisfaction.
Crew Member
Popeye's Restaurant
Southfield, MI
11.2024 - 03.2026
- Processed customer orders with attention to detail and accuracy.
- Resolved customer inquiries with prompt and accurate information.
- Organized and maintained dining area setups to enhance guest experience.
- Conducted thorough quality assessments to guarantee compliance with specifications.
- Performed thorough washing and sanitization of dishes to support food service efficiency.
- Maintained cleanliness and organization of food preparation area to ensure compliance with health standards.
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Monitored health and safety protocols, ensuring adherence among all staff members during shifts.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Crew Member
Internship (Votech)
Detroit, MI
01.2024 - 06.2025
- Landscaping
- Community Service
- Cleaned buildings
Education
High School Diploma -
Mumford High School
Detroit, MI06-2025
Skills
- Attention to Detail
- Verbal and Written Communication
- Staff supervision
- Professional appearance
- MS Office
- Flexible schedule
- Cashier
- Stock
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Shift Leader
Wingstop
04.2026 - Current
Crew Member
Popeye's Restaurant
11.2024 - 03.2026
Crew Member
Internship (Votech)
01.2024 - 06.2025
High School Diploma -
Mumford High School