Zion King

As a Product Specialist, my role involves maintaining a strong knowledge of in-store merchandise and ensuring key products are effectively presented on the sales floor. I also prioritize delivering excellent customer service by creating a welcoming environment and assisting customers in locating the products they need , ultimately enhancing their overall shopping experience.

• Boosted customer retention by providing exceptional product support and addressing user concerns.
• Researched product's technical specifications and accurately communicated information.
• Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.

While working at Walmart, I was primarily assigned to Meat and Produce departments, but my role was highly flexible and cross-functional. I regularly supported various areas of store, including Backroom operations, Stocking, End Cap resets, Bakery, Online Grocery Pickup(OGP), Dairy, and Frozen departments. My responsibilities included maintaining inventory, restocking shelves, ensuring product freshness, assisting with merchandising, and providing responsive customer service. This experience allowed me to develop strong adaptability, teamwork, and time management skills while supporting the overall efficiency of store operations.

I worked with Mackie One Construction, a roofing company, for three years. I began as a general laborer with no experience and received thorough on-the-job training. Over time, I advanced to the position of Roofer Apprentice. My responsibilities included using tools such as ladders, hammers, and roofing nails to assist in the installation and repair of roofing systems. I gained hands-on experience installing shingles, gutters, downspouts, and drip edges. I also became familiar with safety procedures, material handling, and working efficiently as part of a team to complete both residential and commercial roofing prodjects.