Zion Lucas
Cheektowaga,NY
Summary
A proven Direct Support Professional with a track record of enhancing the quality of life for individuals at Beyond Learning Center through compassionate caregiving and effective behavioral management. Skilled in CPR/AED and adept at fostering community integration, my approach has consistently resulted in improved well-being and independence among clients. Excelling in crisis intervention and maintaining safe, inclusive environments. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals, A detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Beyond Learning Center
11.2023 - Current
- Maintained aclean, safe, and well-organized environment.
- Documented progress notes thoroughly to track every individual's achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled individuals to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for the individuals in the program.
- Encouraged and supported all individuals to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both the individuals and staff members involved.
Lead Barista
Starbucks
09.2022 - 10.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Education
Associate of Applied Science - Biotechnology
Erie Community College
Buffalo, NY05.2026
High School Diploma -
Buffalo Academy For Visual And Performing Arts
Buffalo, NY06.2022
Skills
- First aid and safety
- Client Transportation
- Recreational Activities
- Progress Documentation
- Individualized Support Planning
- Safety Monitoring
- Community Integration
- Care plan assessment
- Certified in CPR/AED
- Decision-Making
- Safety Compliance
- Childcare experience
- Records Maintenance
- Disability Awareness
Timeline
Direct Support Professional
Beyond Learning Center
11.2023 - Current
Lead Barista
Starbucks
09.2022 - 10.2023
Associate of Applied Science - Biotechnology
Erie Community College
High School Diploma -
Buffalo Academy For Visual And Performing Arts
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