Overview
Work History
Education
Skills
Timeline
Generic

Zion Mersha

Marketing
Tamarac,FL

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alemu Realestate
02.2022 - Current
  • Sought ways to improve processes and services provided.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Implemented and developed customer service training processes.

Sales Agent

United Wealth Education
03.2020 - 02.2022
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Contributed to event marketing, sales and brand promotion.

Supervisor

Skyport
03.2019 - 08.2019

Education

Associate of Arts - IT

Intel Vision IT
Maryland
05.2001 -

Skills

Key holder experience

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Timeline

Customer Service Representative

Alemu Realestate
02.2022 - Current

Sales Agent

United Wealth Education
03.2020 - 02.2022

Supervisor

Skyport
03.2019 - 08.2019

Associate of Arts - IT

Intel Vision IT
05.2001 -

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Zion MershaMarketing