Zion Mersha
Marketing
Tamarac,FL
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alemu Realestate
02.2022 - Current
- Sought ways to improve processes and services provided.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented and developed customer service training processes.
Sales Agent
United Wealth Education
03.2020 - 02.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Developed and delivered engaging sales presentations to convey product benefits.
- Contributed to event marketing, sales and brand promotion.
Supervisor
Skyport
03.2019 - 08.2019
Education
Associate of Arts - IT
Intel Vision IT
Maryland 05.2001 -
Skills
Key holder experience
Timeline
Customer Service Representative
Alemu Realestate
02.2022 - Current
Sales Agent
United Wealth Education
03.2020 - 02.2022
Supervisor
Skyport
03.2019 - 08.2019
Associate of Arts - IT
Intel Vision IT
05.2001 -