Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Zion Stafford

Houston,TX

Summary

Personable service representative offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate. Effective at operating department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Friendly service representative with 3 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.

Polite and professional . successful in applying strong communication and problem resolution skills to each customer issue. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
years of professional experience

Work History

Iqor Solutions
Houston , TX

Customer Service Representative
01.2018 - 09.2020

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times .
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • handle customer inquiries both telephonically and by emails.

Education

Houston Cann
3401 Hardy St

07.2018

University Overview

  • Elected Captain of Team
  • Elected to Elected Position for Student Organization, Fraternity or Sorority in Year
  • Received Scholarship Name

Skills

  • Call Documentation
  • Mobility Devices
  • Promotional Information
  • Answering Emails
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers

Languages

English
Full Professional

Timeline

Customer Service Representative
Iqor Solutions
01.2018 - 09.2020
Houston Cann
Zion Stafford