Zion Williams
Loganville,GA
Summary
Proven leader and customer service expert from Urban Air Adventure Park, adept in POS system operation and fostering team unity. Excelled in enhancing customer satisfaction and efficiently managing cash, demonstrating reliability and patience. Achieved notable improvements in team performance and customer service standards without exceeding a 55-word limit.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Chik Fil A
05.2023 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
Virtual Reality Team Lead
Urban Air Adventure Park
01.2022 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Assisted customers with operation standards
Education
No Degree - IT/CyberSecurity
Georgia Gwinnett College
Lawrenceville, GASkills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Customer Complaint Resolution
Guest Services
Cash Management
Product Knowledge
POS System Operation
Merchandise Restocking
Drawer management
Customer Assistance
Timeline
Customer Service Cashier
Chik Fil A
05.2023 - 12.2023
Virtual Reality Team Lead
Urban Air Adventure Park
01.2022 - 09.2022
No Degree - IT/CyberSecurity
Georgia Gwinnett College
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