Yalia Herrera
Lehigh Acres,FL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager (seasonal)
R&J Refund Masters
01.2016 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Home Health Aide (Per Diem)
Visiting Angels Home Care
08.2021 - 11.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
FEMA Inspector (Temp)
Patriot Home Inspections
12.2022 - 03.2023
- Improved disaster assessment accuracy by conducting thorough site inspections and documenting damages.
- Determine whether a home is safe, sanitary and livable as well as determining whether an applicant is eligible for assistance.
- Made and submitted reports detailing finding and any actions taken.
- Enhanced data collection efficiency with detailed reporting of findings for FEMA''s Disaster Assistance Program.
- Collaborated with local, state, and federal agencies to ensure accurate information exchange during disaster responses.
- Ensure the safety of company vehicle.
Home Health Aide (Per Diem)
Help At Home Senior Care
05.2021 - 07.2021
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Patrol Officer
Signal 88 Security
09.2019 - 05.2021
- Maintained a safe environment for residents and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing residents inquiries or concerns.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports of all security breaches and investigations.
Fresh Food Associate
Walmart
05.2017 - 07.2019
- Enhanced customer satisfaction by providing fresh and high-quality products daily.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Managed the presentation of displays, creating visually appealing arrangements that attracted customer attention and increased sales potential.
- Verified deliveries against invoices to complete shortage and overage reports.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
Education
High School Diploma -
Palm Acres Charter
Lehigh Acres, FL05.2018
Skills
- Administrative Support
- Detail Oriented
- Patient Transportation
- Meal Preparation
- Case Management
- First Aid and Safety
- Patient Car
- Organizational skills
- Adaptability and flexibility
- Customer service excellence
- Attention to detail
- Active listening
- Effective communication
- Task prioritization
- Safe Driving Practices
- Punctuality
- Product Knowledge
- Goal-Driven
Certification
- HHA - Home Health Aide
Timeline
FEMA Inspector (Temp)
Patriot Home Inspections
12.2022 - 03.2023
Home Health Aide (Per Diem)
Visiting Angels Home Care
08.2021 - 11.2023
Home Health Aide (Per Diem)
Help At Home Senior Care
05.2021 - 07.2021
Patrol Officer
Signal 88 Security
09.2019 - 05.2021
Fresh Food Associate
Walmart
05.2017 - 07.2019
Office Manager (seasonal)
R&J Refund Masters
01.2016 - Current
High School Diploma -
Palm Acres Charter
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