Zitlalyk Valdez
Mission,TX
Summary
Proven leader and customer service expert with a track record of resolving high-stress situations and enhancing customer loyalty at Ticketmaster. Skilled in problem-solving and active listening, adept at fostering team collaboration and achieving sales targets. Demonstrates critical thinking and compliance with banking regulations, ensuring customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ticketmaster
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Customer Service Representative
Bank Of America
04.2021 - 06.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
Team Leader
Whataburger
04.2017 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate of Science - Biology
The University of Texas Rio Grande Valley
Edinburg, TX05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Ticketmaster
06.2021 - Current
Bank Customer Service Representative
Bank Of America
04.2021 - 06.2021
Team Leader
Whataburger
04.2017 - 05.2021
Associate of Science - Biology
The University of Texas Rio Grande Valley
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