Ziya Williams
Fort Worth
Summary
customer service professional of experience deliver high-quality support in fast paced high volume handling challenging customer interactions resolving disputes efficiently and consistently meeting customers needs knows reliability adaptability and strong problem solving skills adapt at fostering teamwork building positive customers relationships and achieving service excellence through effective collaboration and customer engaging
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Arlington, TX
09.2025 - Current
- Delivered exceptional customer service by attentively addressing guest needs and preferences.
- Managed multiple tables efficiently, ensuring timely order processing and accurate billing.
- Trained new staff on menu items, service protocols, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure accurate food preparation and prompt delivery of orders.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Warehouse Lead
GXO
Fort Worth, TX
09.2023 - 08.2025
- Supervised daily warehouse operations, ensuring compliance with safety regulations and efficient workflow.
- Developed training materials and conducted workshops to improve team performance and efficiency.
- Trained and mentored new team members, fostering a collaborative work environment.
Sales Associate
Circle K
Keller, TX
02.2022 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and timely service.
- Maintained inventory levels through regular stock checks and replenishment efforts.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Customer Service Representative
Kohl's
Keller, TX
10.2019 - 12.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems to ensure efficient service delivery.
- Maintained product knowledge to provide customers with informed recommendations and solutions.
- Collaborated with team members to enhance store operations and improve customer satisfaction levels.
- Responded to incoming calls from customers, addressing concerns and providing information to support service excellence.
- Initiated communication with local stores to gather product availability and pricing information.
Education
High School Diploma -
Keller Central High School
Keller, TX05-2021
Skills
- Critical thinking
- Data entry
- Active listening
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Call handling
Timeline
Server
Olive Garden
09.2025 - Current
Warehouse Lead
GXO
09.2023 - 08.2025
Sales Associate
Circle K
02.2022 - 08.2023
Customer Service Representative
Kohl's
10.2019 - 12.2021
High School Diploma -
Keller Central High School