Zo-Emma Green
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pit Viper LLC.
Salt Lake City, UT
06.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner..
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
Barista
Greenhouse Effect
Salt Lake City, UT
01.2021 - 01.2022
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista Shift Supervisor
City Brew
Bozeman, MT
12.2018 - 12.2020
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
High School Diploma -
Bozeman High School
Bozeman, MT05-2020
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Information Security
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Escalation management
- Retail sales customer service
- Adaptive team player
Timeline
Customer Service Representative
Pit Viper LLC.
06.2022 - Current
Barista
Greenhouse Effect
01.2021 - 01.2022
Barista Shift Supervisor
City Brew
12.2018 - 12.2020
High School Diploma -
Bozeman High School
Similar Profiles
Ben ParkerBen Parker
Sales Manager at Pit ViperSales Manager at Pit Viper
Kaelin OsmunKaelin Osmun
IT Director at Pit ViperIT Director at Pit Viper
Erik H. DuchesneErik H. Duchesne
Chief Sales Officer at Viper Security, LLCChief Sales Officer at Viper Security, LLC
Matt MasockMatt Masock
Police Officer/Police Detective at Unified Police Department of Greater Salt LakePolice Officer/Police Detective at Unified Police Department of Greater Salt Lake
Beni NsikuluBeni Nsikulu
Delivery Driver at Uber And LyftDelivery Driver at Uber And Lyft