Zo-Emma Green
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pit Viper LLC.
Salt Lake City, UT
06.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner..
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
Barista
Greenhouse Effect
Salt Lake City, UT
01.2021 - 01.2022
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista Shift Supervisor
City Brew
Bozeman, MT
12.2018 - 12.2020
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Education
High School Diploma -
Bozeman High School
Bozeman, MT05-2020
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Information Security
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Escalation management
- Retail sales customer service
- Adaptive team player
Timeline
Customer Service Representative
Pit Viper LLC.
06.2022 - Current
Barista
Greenhouse Effect
01.2021 - 01.2022
Barista Shift Supervisor
City Brew
12.2018 - 12.2020
High School Diploma -
Bozeman High School
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