Zoë Merring
Lehigh Acres,FL
Summary
Results-driven professional with expertise in customer service and inventory management. Developed loyalty programs that enhanced customer retention and drove sales growth. Skilled in problem resolution and fostering team collaboration while ensuring compliance with company standards.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Crew Member
Great American Bagel
Fort Myers, Florida
01.2026 - 07.2026
- Ensured customer satisfaction throughout order-making process by providing attentive service.
- Expedited orders to improve customer experience and reduce wait times.
- Operated cash register and processed customer transactions with efficiency.
- Facilitated teamwork by promptly completing assigned tasks to support team efficiency.
- Adhered to food safety guidelines to maintain product quality and hygiene.
- Followed FIFO guidelines for preparation and sandwich assembly.
Director of Horticulture
Florida Gator Gardens
09.2018 - 01.2022
- Established botanical gardens with animal exhibits and accessible walkways to enhance visitor experience.
- Oversaw nursery and online seed store specializing in Florida’s edible tropical plants, supporting local sustainable agriculture.
- Designed and implemented sustainability practices to enhance environmental responsibility.
- Promoted publications and led tours, events, and offsite shows.
- Managed social media promotions on Facebook and Instagram, increasing engagement and audience reach.
- Provided detailed product information to boost customer understanding and engagement.
Retail Manager
Gatorama
08.2018 - 07.2019
- Developed loyalty programs that enhanced customer retention and drove sales growth.
- Created promotional strategies that boosted store visibility and increased product sales.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored employees on handling complex sales and resolving difficult customer issues.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
Assistant Manager
Top Tropicals
09.2014 - 09.2018
- Delivered exceptional customer service through phone, email, and international exchanges, enhancing client satisfaction and loyalty.
- Managed daily care of rare tropical plant collections, ensuring optimal plant health through watering, pruning, fertilizing, potting, and pest treatment.
- Ensured compliance with pesticide and health safety regulations, maintaining a safe environment for staff and customers.
Assistant Manager
Pieces Of Eight Pirate Store
11.2010 - 05.2014
- Managed retail store operations, trained employees, and handled customer service, online reservations, cruise check-ins, and pricing..
- Implemented POS system (ALOHA) and online reservations to streamline sales process.
- Facilitated family engagement through interactive games, skits, songs, and storytelling sessions.
Education
Associates -
Florida Gulf Coast University
Fort Myers, FL01-2014
High School -
Gateway Charter High School
Fort Myers, FL01-2010
Skills
- Point-of-sale transactions
- Cash handling
- Inventory management
- Compliance standards
- Customer service
- Problem resolution
- Team collaboration
- Effective communication
- Reliability and punctuality
Languages
English
Professional
Spanish
Limited
Timeline
Crew Member
Great American Bagel
01.2026 - 07.2026
Director of Horticulture
Florida Gator Gardens
09.2018 - 01.2022
Retail Manager
Gatorama
08.2018 - 07.2019
Assistant Manager
Top Tropicals
09.2014 - 09.2018
Assistant Manager
Pieces Of Eight Pirate Store
11.2010 - 05.2014
Associates -
Florida Gulf Coast University
High School -
Gateway Charter High School