Zo WARFIELD
Providence,RI
Summary
Proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operations and customer service, with a focus on team motivation and development. Skilled in managing multiple projects under pressure while maintaining high standards of quality. Strong leadership and strategic planning abilities, complemented by extensive managerial experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Benjamin Insurance Agency
North Smithfield, Rhode Island
10.2025 - Current
- Developed customized insurance plans for diverse client needs.
- Conducted detailed policy reviews to ensure compliance with regulations.
- Managed client relationships through effective communication and follow-ups.
- Upsold products to policyholders and potential new clients.
- Provided advice on risk management strategies to reduce potential losses from insured events.
National Account Manager
Absorbent Specialty Products
Pawtucket, RI
06.2024 - 01.2025
- Increased brand awareness through enhanced market penetration strategies focused on customers.
- Maintained precise records of sales activities, including contacts, meetings, and presentations.
- Analyzed customer data to uncover trends and formulate revenue growth solutions.
- Re-engaged lapsed accounts to rebuild relationships and promote products.
- Concluded 2024 with 20% year-over-year sales growth
Assistant Store Manager
Greatest Hits Cannabis Co.
Taunton, MA
03.2023 - 02.2024
- Assisted in the development of strategies to ensure efficient and productive operations, including but not limited to writing SOPs and developing training plans for the sales team, KPI growth, and improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Achieved $100k+ in personal sales while managing and scheduling for a team of 12 Budtenders, ensuring supplies were stocked via proper order flow, writing reports, and maintaining compliance to our regulatory body
Store Manager
CAMP.
Burlington, MA
01.2022 - 11.2022
- Generated $2.5 million across Q1 and Q2 from ticket sales and retail merchandise sales.
- Managed schedules and labor reporting for a team of 18 personnel to keep shifts properly staffed, and labor spending within budget.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained, and empowered employees to achieve key performance indicators.
- Opened a brand-new store in a new market and successfully outperformed the two prior store openings.
Bridal Manager
Jared The Galleria Of Jewelry
Dedham, MA
11.2020 - 12.2021
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Received, evaluated, and scanned new inventory, updated the computer database, and proactively resolved variances.
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
Store Manager
Sunglass Hut
Hudson, MA
02.2018 - 11.2020
- Boosted sales by 17% over Fiscal 2019 Sales Goal by effectively delivering on selling standards
- Ended Fiscal 2019 with the highest percentage to goal and comp(LY) in the zone
- Successfully leveraged new and key projects resulting in increased sales.
Server
IHOP
Framingham, Massachusetts
03.2018 - 10.2018
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness of dining area and assisted with setup and breakdown.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled customer inquiries and resolved issues effectively and courteously.
- Processed payments using point-of-sale system efficiently and securely.
Key Holder
DXL
Dedham, MA
09.2015 - 02.2018
- Highest Dollar Per Transaction statistic in store Fiscal Year 2017.
- Top 5 placeholder in the region for Units Per Transaction, Dollars Per Transaction, and Net Sales.
- Ended 2017 with close to $500,000 in sales.
Server
AMC Theatres
Framingham, Massachusetts
10.2016 - 06.2017
- Delivered food and beverages to tables promptly and accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
Bachelor of Science - Audio Production
Full Sail University
Winter Park, United States, FL02.2021
Skills
- Store operations management
- Employee supervision and training
- Oral and written communication
- Customer service excellence
- Data analysis and reporting
- Project management expertise
- Sales proficiency
- Retail inventory control
- Loss prevention strategies
- Results-driven approach
- Organizational skills and attention to detail
- Budget management proficiency
- Customer relationship management
- Risk management
- Policy compliance
- Client acquisition
Certification
Property and Casualty Insurance
Timeline
Licensed Insurance Producer
Benjamin Insurance Agency
10.2025 - Current
National Account Manager
Absorbent Specialty Products
06.2024 - 01.2025
Assistant Store Manager
Greatest Hits Cannabis Co.
03.2023 - 02.2024
Store Manager
CAMP.
01.2022 - 11.2022
Bridal Manager
Jared The Galleria Of Jewelry
11.2020 - 12.2021
Server
IHOP
03.2018 - 10.2018
Store Manager
Sunglass Hut
02.2018 - 11.2020
Server
AMC Theatres
10.2016 - 06.2017
Key Holder
DXL
09.2015 - 02.2018
Bachelor of Science - Audio Production
Full Sail University