Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Zoe Aguilera

Miami

Summary

Dynamic and dedicated professional with exceptional customer service skills honed throughout her work career. Proven ability to enhance guest engagement and satisfaction through attentive service and effective multitasking. Strong cash handling expertise combined with a solid work ethic ensures efficient operations and a welcoming environment for customers.

Overview

2
2
years of professional experience

Work History

Server

Marble Slab Creamery
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Floor Associate

Hobby Lobby
09.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.

Server

PINCHO
08.2023 - 06.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cashier

JOANN Fabrics and Crafts
01.2023 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Biochemistry

UCF
Orlando, FL
01-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

Crocheting projects (both short and on a long scale)

Playing keyboard, electric bass, and guitar

Jewelry Making

Reading

Volunteering whenever I have the chance


Timeline

Server

Marble Slab Creamery
02.2025 - Current

Sales Floor Associate

Hobby Lobby
09.2024 - 01.2025

Server

PINCHO
08.2023 - 06.2024

Cashier

JOANN Fabrics and Crafts
01.2023 - 03.2023

Associate of Science - Biochemistry

UCF

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Zoe Aguilera