Zoe Alexander
Bellmawr,NJ
Summary
Shift supervisor with experience providing friendly customer experiences and maintaining store efficiency. Skilled in leading teams, training staff, and resolving challenges effectively.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Pet Supplies Plus
Cherry Hill, NJ
12.2017 - Current
- Supervised team in daily store operations, maintaining efficient workflow and excellent customer service.
- Assisted customers in selecting pet food, supplies, and accessories based on pet needs and product knowledge.
- Handled customer inquiries and resolved issues efficiently to maintain high customer satisfaction.
- Assisted customers with scheduling grooming services.
- Oversaw grooming salon activities to ensure proper safety, handling, and sanitation procedures were followed.
- Maintained safe, clean habitats while following established live animal care procedures.
- Completed store opening and closing procedures.
- Ensured the store remained clean, organized, and visually appealing, including aisles, product displays, and checkout areas.
- Trained new employees on register, store policies, procedures, and customer engagement techniques.
Team Member
Pet Supplies Plus
Marlton, NJ
02.2016 - 12.2017
- Greeted and assisted customers with questions and product selection.
- Provided positive customer engagement.
- Operated POS system and handled cash transactions accurately.
- Provided care to live animals, including feeding and habitat maintenance
Education
Rowen College At Burlington County
Mount Laurel, NJSkills
- Customer service
- Appointment scheduling
- Cash handling
- POS system operation
- Employee training
- Live animal care and maintenance
- General computer skills
- Time management
- Leadership
Languages
English
Timeline
Shift Supervisor
Pet Supplies Plus
12.2017 - Current
Team Member
Pet Supplies Plus
02.2016 - 12.2017
Rowen College At Burlington County