Zoe Bowling
Gate City,VA
Summary
Results-driven restaurant leader with extensive experience overseeing operations, developing high-performing teams, and delivering exceptional guest experiences. Passionate about hospitality and creating a culture of accountability, collaboration, and service excellence. Proven ability to drive sales growth, improve operational efficiency, manage financial performance, and consistently exceed business objectives while maintaining the highest standards of food safety, quality, and customer satisfaction. Recognized for coaching and developing talent, building engagement, building engaged teams, and leading with integrity in fast-paced environments.
Overview
10
10
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
2021.03 - Current
- Directed all aspects of operations for a high-volume restaurant, ensuring exceptional guest service, food quality, and operational efficiency.
- Led, hired, trained, coached, and developed a team of crew members and managers, fostering a culture of accountability and growth.
- Managed restaurant profit and loss (P&L), controlling labor, food, and operating costs while driving sales and profitability.
- Created labor schedules based on sales forecasts to optimize staffing, productivity, and payroll expenses.
- Maintained industry-leading standards for food safety, sanitation, cleanliness, and regulatory compliance, consistently preparing the restaurant for health inspections and internal audits.
- Oversaw inventory management, ordering, and waste reduction initiatives to maintain product availability and improve cost control.
- Analyzed key performance indicators (KPIs), including sales, labor, food cost, throughput, and guest satisfaction, implementing action plans to improve performance.
- Resolved customer concerns professionally, building guest loyalty and maintaining high customer satisfaction.
- Managed cash handling, deposits, and loss prevention procedures while ensuring financial accuracy and accountability.
- Coordinated equipment maintenance and facility upkeep to support uninterrupted restaurant operations.
- Drove employee engagement through performance coaching, recognition, and development, improving team retention and operational consistency.
- Collaborated with field leadership to execute company initiatives, achieve operational goals, and deliver consistent business results.
Assistant Store Manager
Dunkin' Donuts
2020.03 - 2021.03
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, improving labor productivity.
- Oversaw cash management processes, ensuring accuracy in transactions and financial reporting.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Manager
Qdoba
2016.02 - 2020.03
- Led team to achieve operational goals through effective staff training and development.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Implemented customer feedback initiatives to enhance service quality and drive guest satisfaction.
- Coordinated daily operations, ensuring compliance with health and safety regulations.
- Developed training programs for new employees, fostering a culture of continuous improvement.
- Oversaw scheduling and staffing to optimize labor costs while maintaining service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Dobyns-Bennett High School
Kingsport, TNSkills
- Operations management
- Training and coaching
- Team leadership
- Customer relations
- P&L management
- Performance improvement
CORE COMPETENCIES
- Operations Management
- Team Leadership & Development
- Hiring, Training & Coaching
Timeline
General Manager
Chipotle Mexican Grill
2021.03 - Current
Assistant Store Manager
Dunkin' Donuts
2020.03 - 2021.03
Assistant Manager
Qdoba
2016.02 - 2020.03
High School Diploma -
Dobyns-Bennett High School