Zoe Carter
Houston,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Hostess
First Watch Daytime Cafe
01.2026 - Current
- Managed guest seating and waitlist efficiently during peak hours
- Coordinated with kitchen staff to ensure timely order delivery.
- Developed and implemented strategies to enhance guest experience.
- Resolved guest inquiries and concerns promptly to maintain satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Babysitter
Self-Employed
09.2021 - Current
- Provided consistent care for children by helping maintain routines, encouraging positive behaviors, and offering emotional support in a safe, nurturing environment.
- Adjusted communication and interaction styles based on each child's age, temperament, and needs, helping build trust and effective engagement.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Entertained and engaged with children using games, crafts, and other activities.
- Displayed patience and understanding when dealing with difficult situations involving children.
Barista/Barista Trainer
Starbucks
05.2020 - 05.2025
- Delivered fast, high-quality service in a high-volume environment, serving 100+ customers daily.
- Trained and mentored new team members, supporting onboarding and team cohesion.
- Created a welcoming atmosphere with strong interpersonal communication and empathy.
- Maintained store standards in cleanliness, safety, and efficiency.
Education
Associate of Arts - Education Studies
Houston City College
Skills
- Exceptional Customer Service
- Guest compliant resolution
- Flexible and Adaptable
- Effective multitasking
- Menu memorization
- Active listening and communication
- POS system operations
- Reservation coordination
Certification
American Heart Association CPR CERTIFIED, 2025-10-01
Timeline
Server/Hostess
First Watch Daytime Cafe
01.2026 - Current
Babysitter
Self-Employed
09.2021 - Current
Barista/Barista Trainer
Starbucks
05.2020 - 05.2025
Associate of Arts - Education Studies
Houston City College