Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zoe Castillo

Scranton,PA

Summary

I attended and graduated Keystone College for a Bachelor of Science in a double major of Criminal Justice and Psychology. Through my college career, I have excelled in studies and made honors throughout my time at college. By the time I graduated in Spring of 2024, I had achieved an overall 3.547 GPA and received Cum Laude Honors. While in college, I learned beneficial skills such as critical thinking, problem-solving, and time management. During this time, I had a job at Dunkin Donuts. I was there for eight years throughout my time in high school and college. Through this job, I learned helpful skills such as conflict resolution, communication, teamwork, and even emotional intelligence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Member

Dunkin Donuts
05.2017 - 02.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Science - Double Major of Psychology And Criminal Justice

Keystone College
La Plume, PA
05-2024

Skills

  • Active Listening
  • Adaptability
  • Computer Literacy
  • Conflict Resolution
  • Creativity
  • Critical Thinking
  • Emotional Intelligence
  • Oral and Written Communication
  • Organization
  • Problem-Solving
  • Research and Data Analysis
  • Teamwork
  • Time Management

Certification

During College:

- "Human Subjects"

- "Fundamentals of Restorative Practices"

- "Psychological First Aid (PFA) Online"

Since Graduating College:

"Continuing Education" credits (CE) Certifications:

- "Skills for Psychological Recovery"

- "Assessment of Child Physical Abuse 1: Medical Perspective"

- "Assessment of Child Physical Abuse 2: Clinical and Forensic Perspectives"

- "Reducing the Risk of Child Sexual Abuse"

Certificates of Completion:

- "Lesson 1: Introduction- Working with Parents involved in the Child Welfare System"

- "Lesson 2: Visitation- Working with Parents involved in the Child Welfare System"

- "Lesson 3: Case Management- Working with Parents involved in the Child Welfare System"

- "Adolescent Trauma and Substance Abuse Online"

- "The Impact of Interpersonal Trauma in Early Childhood and Ways We Can All Help"

Timeline

Crew Member

Dunkin Donuts
05.2017 - 02.2025

Bachelor of Science - Double Major of Psychology And Criminal Justice

Keystone College

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Zoe Castillo