Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Zoe Castro

East Elmhurst,NY

Summary

Results-driven operations manager with a focus on team leadership, problem-solving, and operational efficiency. Successfully streamlined workflows, enhancing revenue targets and customer satisfaction in high-volume environments.

Overview

8
8
years of professional experience

Work History

Operations Manager

Avis Budget Group
Manhattan, NY
01.2025 - Current
  • Direct daily logistics and fleet operations for a high-volume Manhattan location, ensuring maximum vehicle uptime and operational readiness.
  • Lead, train, and mentor cross-functional teams while fostering a culture of accountability, performance, and exceptional customer service.
  • Analyze operational and financial metrics to streamline workflows, reduce bottlenecks, and consistently meet aggressive revenue targets.

Beauty Advisor

Sephora
Queens, NY
07.2024 - 12.2024
  • Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
  • Educated clients on skincare routines, makeup application techniques, and product benefits.
  • Assisted in inventory management by tracking stock levels and coordinating product orders.
  • Conducted makeup demonstrations, showcasing products to drive sales and engagement.

Prestige Beauty Advisor

Ulta Beauty
College Point, NY
07.2021 - 07.2024
  • Provided personalized beauty consultations to enhance customer experience and product selection.
  • Educated clients on skincare routines and makeup application techniques for improved satisfaction.
  • Developed in-depth knowledge of product lines, ensuring accurate recommendations tailored to client needs.
  • Assisted in visual merchandising to create an inviting shopping environment that promotes sales.

Sales Associate

Green Apple Cleaners
Manhattan, NY
10.2017 - 03.2020
  • Managed front-of-house operations and client intake for an eco-friendly luxury service provider.
  • Processed POS transactions and resolved complex customer concerns with a strong focus on retention and service quality.
  • Developed lasting client relationships through consistent, high-touch customer service.

Education

Bachelor of Arts - Psychology

Queens College
Flushing, NY
12-2023

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Operational efficiency
  • Staff management
  • Inventory management
  • Policies and procedures implementation
  • Employee motivation
  • Customer relationship management

Languages

Spanish
Professional Working

Timeline

Operations Manager

Avis Budget Group
01.2025 - Current

Beauty Advisor

Sephora
07.2024 - 12.2024

Prestige Beauty Advisor

Ulta Beauty
07.2021 - 07.2024

Sales Associate

Green Apple Cleaners
10.2017 - 03.2020

Bachelor of Arts - Psychology

Queens College
Zoe Castro