Results-driven operations manager with a focus on team leadership, problem-solving, and operational efficiency. Successfully streamlined workflows, enhancing revenue targets and customer satisfaction in high-volume environments.
Overview
8
8
years of professional experience
Work History
Operations Manager
Avis Budget Group
Manhattan, NY
01.2025 - Current
Direct daily logistics and fleet operations for a high-volume Manhattan location, ensuring maximum vehicle uptime and operational readiness.
Lead, train, and mentor cross-functional teams while fostering a culture of accountability, performance, and exceptional customer service.
Analyze operational and financial metrics to streamline workflows, reduce bottlenecks, and consistently meet aggressive revenue targets.
Beauty Advisor
Sephora
Queens, NY
07.2024 - 12.2024
Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
Educated clients on skincare routines, makeup application techniques, and product benefits.
Assisted in inventory management by tracking stock levels and coordinating product orders.
Conducted makeup demonstrations, showcasing products to drive sales and engagement.
Prestige Beauty Advisor
Ulta Beauty
College Point, NY
07.2021 - 07.2024
Provided personalized beauty consultations to enhance customer experience and product selection.
Educated clients on skincare routines and makeup application techniques for improved satisfaction.
Developed in-depth knowledge of product lines, ensuring accurate recommendations tailored to client needs.
Assisted in visual merchandising to create an inviting shopping environment that promotes sales.
Sales Associate
Green Apple Cleaners
Manhattan, NY
10.2017 - 03.2020
Managed front-of-house operations and client intake for an eco-friendly luxury service provider.
Processed POS transactions and resolved complex customer concerns with a strong focus on retention and service quality.
Developed lasting client relationships through consistent, high-touch customer service.