Hi, I’m
Zoe Ciloski
Colorado Springs,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
years of professional experience
Work History
Webber Insurance Agency
Customer Service Representative
05.2021 - 12.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Northwestern Michigan CollegeTraverse City, MI
Associate of Science from Business Administration
12.2023
University Overview
- Dean's List 5 Semesters
- Professional Development: Completed Microsoft Excel Certification
- 3.68 GPA
- Phi Theta Kappa Member
Benzie Central Senior High SchoolBenzonia, MI
High School Diploma
06.2021
University Overview
- Honor Roll 2017-2021
- Completed AP course Biology, Literature, and Calculus.
- 4.0 GPA
- Ranked in Top 5 of class
- National Honor's Society Vice President
- Elected to President of Student Council in 2020-2021
- Elected Captain of Junior Varsity and Freshman Basketball Team
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Computer Proficiency
- Microsoft Excel
Artist
I have a talent for painting and drawing. I have a very creative mind.
Timeline
Customer Service Representative
Webber Insurance Agency
05.2021 - 12.2023
Northwestern Michigan College
Associate of Science from Business Administration
Benzie Central Senior High School
High School Diploma
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