Zoe Cook

Winslow,Arizona

Summary

Detail-oriented administrative support specialist with expertise in invoice processing, customer relationship management, and effective communication. Committed to enhancing operational efficiency and delivering exceptional service in fast-paced environments.

Overview

years of professional experience

Work History

Administrative Support Specialist

Hopi Tribal Housing Authority

Polacca, Arizona

04.2025 - Current

Managed daily administrative tasks for housing applications and tenant inquiries.
Assisted in maintaining electronic filing systems for efficient record-keeping.
Communicated effectively with clients to provide information on housing services.
Delivered exceptional customer service through direct communication with clients and team members.
Supported financial operations by processing invoices and tracking expenses.
Processed invoices accurately ensuring timely payment of vendors and suppliers.
Created purchase orders using an online system while adhering to budget guidelines.
Recorded employee hours for payroll processing to prepare for payroll processing.
Input data into various software programs such as Excel spreadsheets or databases.
Answered incoming calls, responded to inquiries, and redirected calls as appropriate.
Assisted with onboarding new employees by providing orientation materials and setting up workstations.
Developed correspondence such as memos, letters, reports, utilizing MS Word functions.
Ensured compliance with all applicable laws regarding record keeping requirements.
Maintained confidential records in accordance with company policies and procedures.

Front End Cashier

Sam's Club

Flagstaff, Arizona

07.2021 - 02.2024

Processed customer transactions efficiently at Sam's Club checkout stations.
Managed cash register operations, ensuring accurate cash handling and reconciliation.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Processed sales, returns, and exchanges using a POS register system.
Provided excellent customer service by addressing inquiries and resolving issues.
Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Answered customers' questions about products, prices, and availability.
Assisted customers with membership sign-ups and product information inquiries.
Welcomed customers with a friendly greeting as they entered the store. and asked if they needed help.
Collaborated with team members to ensure smooth flow during peak hours.
Trained new cashiers on register operations and customer service protocols.
Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
Packed and bagged products according to customer preferences.
Inspected product expiration dates prior to processing customer orders. on products before ringing up orders for customers.
Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Hopi Jr. Sr. High School

Keams Canyon, AZ

05-2018

Skills

Invoice processing
Purchase order creation
Electronic filing
Data entry
Document management
Microsoft Excel

Customer relationship management
Team collaboration
Time management
Critical thinking
Effective communication
Confidential document control

Timeline