Zoe Drew

• A dedicated & reliable professional employee proficient in eClinicalWorks, skilled in coordinating procedure scheduling, including colonoscopies, endoscopies & performing non invasive medical test to optimize patient flow, resource allocation, and multidisciplinary team communication. Responsible for assigning patients to appropriate physicians, anesthesiologists, & in-network providers, while verifying documentation, resolving scheduling conflicts, & conducting proactive follow-ups for missed appointments. Hands-on clinical duties include directing patients to exam rooms, obtaining medical histories, vital signs, & allergy information, as well as educating patients on treatment plans and addressing care concerns with compassion. Dedicated to maintaining strict HIPAA compliance, managing digital medical records, and adhering to infection control standards through room sanitation, biohazard disposal, & inventory control. Strong organizational, multitasking, and problem-solving abilities ensure operational efficiency, accurate documentation, and exceptional patient care.

Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.

Inputted client information into booking system accurately and completely to chart sales metrics. Greeted guests and members upon arrival to create positive first impressions. Offered guests complimentary beverages and reading materials while waiting for scheduled appointments. Advised customers of seasonal promotions to create rapport and improve sales. Addressed return customers by name to develop customer-company relationships. Informed guests of spa services, programs and activities by phone and in-person, assisting patrons in selecting options tailored to their unique needs. Guided customers through facility tours explaining all of spa resources and amenities. Satisfied client special requests to enhance patron experience. Promoted target merchandise while helping guests identify suitable products to enhance their experience. Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens. Managed beginning and end-of-day procedures and shift changes. Instructed guests on safety procedures and spa policies. Kept up-to-date on appointment availability and spa services and schedules to provide clients with accurate information and effective service. Managed guest inquiries, providing exceptional service and tailored recommendations for spa treatments. Coordinated scheduling of appointments, optimizing staff allocation and enhancing guest experience. Developed and maintained comprehensive knowledge of spa services, promoting offerings to guests effectively.

• Arranged merchandise with signage and displays to enhance customer engagement and promote sales of overstock items. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Answered incoming calls to inform customers about products, services, store hours, policies, and promotions. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Helped an average of 20 customers per day by responding to inquiries and locating products. Sold products by explaining features and educating customers on proper application to support informed purchasing decisions.
• Provided exceptional customer service, enhancing client engagement and satisfaction.
• Assisted in inventory management, ensuring accurate stock levels and organization.
• Conducted product demonstrations, educating customers on usage and benefits.

• Assisted customers with purchases, located items, and enrolled them in rewards programs to enhance shopping experience. Processed sales transactions accurately and promptly, minimizing customer wait times and enhancing service quality. Scanned customer purchases, supporting transactions to streamline sales process. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Executed daily recovery tasks to maintain cleanliness and organization, supporting operational efficiency.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash register balances and conducted daily reconciliations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Facilitated guest seating and presented menus while emphasizing daily specials to enhance overall dining experience.
• Enhanced customer experience through proactive engagement, providing answers to questions and suggesting wine and dessert options to boost sales.
• Managed incoming telephone inquiries to deliver dining information and facilitate party reservations.