Zoe Fields
Tulsa,OK
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ascension St.John
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Coder/Biller
Oklahoma Medical Billing
11.2022 - Current
- Follow HIPPA Guidelines to ensure patients privacy
- Coded Outpatient medical records for Urgent Care Centers
- Analyzed medical records to assign the appropriate CPT and HCPCS codes
- Processing Denials
- Utilizing Word, Excel, and Outlook as appropriate to aid in daily task
- Critical thinking regarding the claim submission process.
Sales Lead
Victoria's Secret
08.2021 - 02.2022
- Delegate and coach crew members to reach day-to-day goals
- Responsible for maintaining the overall appearance and day to day operations of the store
- Provide product knowledge which helps with high performance selling
- Inspire associates to provide extraordinary selling results
- Successfully building customer loyalty.
Pharmacy Clerk/Cashier
CVS Pharmacy
08.2016 - 08.2021
- Greet customers with a smile while maintaining eye contact
- Provide customer service by anticipating customers needs
- Actively identifying and resolve potential service issue
- Perform cashier duties by checking out customers while following companies policies and procedures
- Communicate with customers to inform them of available prescriptions
- Sort medication by using pharmacy's organization skills
- Process insurance information from customers.
Education
High school diploma -
Memorial High School
Tulsa, OK05.2018
Skills
Sales Management
Timeline
Customer Service Representative
Ascension St.John
07.2024 - Current
Medical Coder/Biller
Oklahoma Medical Billing
11.2022 - Current
Sales Lead
Victoria's Secret
08.2021 - 02.2022
Pharmacy Clerk/Cashier
CVS Pharmacy
08.2016 - 08.2021
High school diploma -
Memorial High School
Similar Profiles
CASSIE MATHISCASSIE MATHIS
Microbiology Laboratory Assistant at Ascension St. John Hospital/LabCorpMicrobiology Laboratory Assistant at Ascension St. John Hospital/LabCorp
Kristina RavenKristina Raven
Nurse Intern/Extern at St.John Ascension HospitalNurse Intern/Extern at St.John Ascension Hospital
Tamika JonesTamika Jones
Nurse Intern at St.John Ascension HospitalNurse Intern at St.John Ascension Hospital
Peter TibblesPeter Tibbles
SVP, Manager, International Sales and Trading at BOK FinancialSVP, Manager, International Sales and Trading at BOK Financial
Rachel J. BowmanRachel J. Bowman
Teacher's Assistant at Holland Hall Summer ProgramsTeacher's Assistant at Holland Hall Summer Programs