Zoe Fields
Tulsa,OK
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ascension St.John
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Coder/Biller
Oklahoma Medical Billing
11.2022 - Current
- Follow HIPPA Guidelines to ensure patients privacy
- Coded Outpatient medical records for Urgent Care Centers
- Analyzed medical records to assign the appropriate CPT and HCPCS codes
- Processing Denials
- Utilizing Word, Excel, and Outlook as appropriate to aid in daily task
- Critical thinking regarding the claim submission process.
Sales Lead
Victoria's Secret
08.2021 - 02.2022
- Delegate and coach crew members to reach day-to-day goals
- Responsible for maintaining the overall appearance and day to day operations of the store
- Provide product knowledge which helps with high performance selling
- Inspire associates to provide extraordinary selling results
- Successfully building customer loyalty.
Pharmacy Clerk/Cashier
CVS Pharmacy
08.2016 - 08.2021
- Greet customers with a smile while maintaining eye contact
- Provide customer service by anticipating customers needs
- Actively identifying and resolve potential service issue
- Perform cashier duties by checking out customers while following companies policies and procedures
- Communicate with customers to inform them of available prescriptions
- Sort medication by using pharmacy's organization skills
- Process insurance information from customers.
Education
High school diploma -
Memorial High School
Tulsa, OK05.2018
Skills
Sales Management
Timeline
Customer Service Representative
Ascension St.John
07.2024 - Current
Medical Coder/Biller
Oklahoma Medical Billing
11.2022 - Current
Sales Lead
Victoria's Secret
08.2021 - 02.2022
Pharmacy Clerk/Cashier
CVS Pharmacy
08.2016 - 08.2021
High school diploma -
Memorial High School
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