Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Zoe Frohlich

Bismarck,ND

Summary

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in CNA role.

Overview

3
3
years of professional experience

Work History

Sales Associate

Kohl's
06.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Built relationships with customers to encourage repeat business.

Shift Manager/Barista

City Brew Coffee
10.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Bachelor of Science - Nursing

North Dakota State University
Bismarck
05-2027

Skills

  • Excellent people skills
  • Organization
  • Reliable and punctual
  • Training and mentoring
  • Positive and professional
  • Problem-solving skills
  • Multi-tasking strength
  • Verbal/written communication

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Shift Manager/Barista

City Brew Coffee
10.2022 - Current

Sales Associate

Kohl's
06.2021 - 08.2022

Bachelor of Science - Nursing

North Dakota State University

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Zoe Frohlich