Zoe Garcia
Moncks Corner,United States
Summary
Highly motivated professional with experience providing exceptional customer service in any work setting. Proven history of successfully managing patient accounts, resolving issues, and promoting customer satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with customers and patients alike. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
8
8
years of professional experience
Work History
Zillow Premier Agent
Real Broker - Dean Aguilar Group
San Diego , CA
08.2023 - 05.2024
- Conducted market analyses to accurately assess property values and guide clients in their buying and selling decisions
- Developed a comprehensive understanding of local market conditions and trends, allowing for the successful sale of properties
- Developed a client database of individuals through networking and lead-generation activities
- Developed and maintained a website for each client, increasing their properties' visibility
- Successfully closed 300+ real estate deals in the past year with the team
- Successfully captured clients via Zillow Premier Agent.
Customer Service Specialist and Data Entry
Teleperformance
Salt Lake City , UT
10.2019 - 07.2020
- Provided stellar customer service to customers and helped raise company profits
- Ensured customers' needs were met by answering questions and providing links, and information on the company's website
- Accurately verified information and updated information databases as necessary
- Excellent English writing and speaking skills to help explain technical and logistical support instructions to agents
- Phenomenal multitasking, concentration, and social skills while also effectively managing a large team of agents
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Kept exceptionally neat records, calendars, and company information for other employees and supervisors to see
- Built a strong working knowledge of company procedures and protocols
- Created sales campaigns while making calls to potential customers
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
Customer Service Specialist
Convergys
Valdosta , GA
06.2017 - 11.2017
- Worked productively to determine the needs of customers and fast-track solutions to those needs
- Achieved a high customer satisfaction rating by delivering profound customer service skills
- Researched and stayed up-to-date on all company offerings and promotions and helped increase the company's profits
- Helped to maintain and increase customer loyalty by placing follow-up calls and expressing consideration for customers
- Addressed all customer service queries in a polite, accurate, and timely fashion.
Customer Service Representative
EleadONE
Valdosta
04.2016 - 05.2017
- Developed customer service policies that improved customer experience and increased customer loyalty
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Handled a high volume of customer inquiries in a professional and timely manner, resulting in a 30% increase in customer satisfaction ratings
- Drafted reports to summarize customer service performance and provide management insights
- Developed customer service surveys to gain insights into customer satisfaction and identify areas for improvement
- Analyzed customer service data to identify trends and suggest improvements to customer service processes.
Patient Care Coordinator
PEC360
North Charleston , SC
04.2024
- Created and documented patient records in an accurate and timely manner, following organizational policies and procedures
- Scheduled and coordinated patient appointments, tests, and treatments
- Developed and implemented patient-centered care plans that improved patient outcomes by 20%
- Established and maintained positive relationships with patients, families, and other healthcare professionals
- Monitored patient progress and adjusted care plans as needed to ensure positive outcomes
- Coordinated care between multiple healthcare providers to ensure high quality, comprehensive services
- Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items.
Education
Bachelor of Business Administration -
American Public University System
Charles Town, WV, United States12.2023
Skills
- HIPAA Compliance
- Appointment Scheduling
- Patient Care Coordination
- Filing and Recordkeeping
- Relationship Building
- Data Entry
- Microsoft Office Suite
- Office Administration
- Teamwork and Collaboration
- Leadership
- Organization
Affiliations
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Experienced with social media and communications platforms.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
Timeline
Patient Care Coordinator
PEC360
04.2024
Zillow Premier Agent
Real Broker - Dean Aguilar Group
08.2023 - 05.2024
Customer Service Specialist and Data Entry
Teleperformance
10.2019 - 07.2020
Customer Service Specialist
Convergys
06.2017 - 11.2017
Customer Service Representative
EleadONE
04.2016 - 05.2017
Bachelor of Business Administration -
American Public University System
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