Summary
Work History
Education
Skills
Languages
Timeline
Generic

Zoe Glauser

Williamsport, MD

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at O'Malleys as a Server. Proven ability to multitask and collaborate effectively, while utilizing cash handling expertise. Experienced in GIS through an internship at Stormwater Management, where I enhanced communication with external partners and contributed to accurate data collection. Additionally, I was allowed to experience a day in the life of a 911 operator in the 911 center, as well as meet with several Emergency Services managers.

Work History

Server

O'Malleys
06.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

GIS Intern

Stormwater Management
05.2025 - 06.2025
  • Learned how to navigate ArcGIS systems thoroughly and precisely
  • Facilitated knowledge sharing among colleagues through participation in internal training sessions or workshops focused on emerging trends in the field of GIS.
  • Maintained strong relationships with external partners such as government agencies or vendors by providing prompt and professional communication.
  • Assisted with field data collection efforts, ensuring accurate representation of geographic features on maps and other visualizations.

Education

Bachelor of Science - Emergency Management

Western Carolina University
Cullowhee, NC
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Hospitality service expertise
  • Team collaboration
  • Foreign language proficiency
  • Multitasking and organization

Languages

Japanese
Limited Working

Timeline

Server

O'Malleys
06.2025 - Current

GIS Intern

Stormwater Management
05.2025 - 06.2025

Bachelor of Science - Emergency Management

Western Carolina University