Zoe Hayman
Lakeland,FL
Summary
Dynamic customer service professional with a proven track record at Longhorn Steakhouse, excelling in guest relations and team collaboration. Adept at multitasking and managing reservations, I enhance guest experiences through effective communication and attention to detail, ensuring satisfaction and loyalty in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Host
Longhorn Steakhouse
Lakeland, FL
03.2026 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers in maintaining cleanliness and organization of dining area.
- Communicated effectively with kitchen staff regarding customer needs and special requests.
- Monitored wait times, providing accurate updates to guests for enhanced satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Birthday Party Host
Urban Air Adventure Park
Lakeland, FL
05.2023 - 02.2026
- Coordinated birthday party logistics, ensuring seamless execution and guest satisfaction.
- Facilitated engaging activities, enhancing participant enjoyment and interaction.
- Managed time efficiently, adhering to scheduled party timelines and transitions.
- Assisted in setup and teardown of party areas, maintaining cleanliness and organization.
- Delivered excellent customer service, addressing guest inquiries and concerns promptly.
- Developed creative themes and activities tailored to diverse age groups and interests.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Maintained party areas during busy events for as many as Number guests.
Front Desk Attendant
Urban Air Adventure Park
Lakeland, FL
05.2023 - 02.2026
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed guest check-in and check-out processes efficiently.
- Handled inquiries, providing accurate information about park attractions.
- Assisted in maintaining cleanliness and organization of front desk area.
- Collaborated with team members to resolve guest concerns promptly.
- Monitored park entrance for safety compliance and guest flow.
- Processed payments and transactions using point-of-sale systems accurately.
- Supported promotional activities by informing guests about special events.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL05.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Table assignment coordination
- Event planning assistance
- Verbal and written communication
- Customer engagement
- Task prioritization
- Sales strategies
- Front of house organization
- Guest feedback
- Customer service expertise
- Interactive communication skills
Timeline
Host
Longhorn Steakhouse
03.2026 - Current
Birthday Party Host
Urban Air Adventure Park
05.2023 - 02.2026
Front Desk Attendant
Urban Air Adventure Park
05.2023 - 02.2026
High School Diploma -
Lake Gibson High School