Zoe Hill
Spring Lake,MI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Spring Lake Country Club. Proven track record in enhancing guest engagement and optimizing service delivery. Adept in cash handling and training staff, ensuring seamless event execution and high satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Spring Lake Country Club
04.2023 - Current
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Learned menu items and daily specials to effectively communicate options to guests.
Event Captain
Spring Lake Country Club
04.2023 - Current
- Led event setup and breakdown, ensuring seamless transitions between activities.
- Coordinated staff assignments to optimize service delivery and guest satisfaction.
- Monitored event timelines, maintaining adherence to schedules and client expectations.
- Trained and mentored junior staff in customer service best practices and operational procedures.
Back Server
Spring Lake Country Club
04.2023 - Current
- Assisted servers in delivering food and beverages to guests, ensuring timely and accurate service.
- Maintained cleanliness of dining areas, enhancing overall guest experience through attention to detail.
- Collaborated with kitchen staff to streamline order delivery process, improving efficiency during peak hours.
- Trained new back servers on operational procedures and service standards, fostering team cohesion and performance.
Education
Cosmetology
French Academy of Cosmetology
Spring Lake Mi06-2026
High School Diploma -
Homeschool
Spring Lake, MI10-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Eyelash extensions
Lash lift and tint
Brow lamination
Languages
English
Timeline
Server
Spring Lake Country Club
04.2023 - Current
Event Captain
Spring Lake Country Club
04.2023 - Current
Back Server
Spring Lake Country Club
04.2023 - Current
Cosmetology
French Academy of Cosmetology
High School Diploma -
Homeschool