Zoe Linn
Pensacola,FL
Summary
At Glacier Jet Center, I excelled as a Customer Service Representative, mastering account updating while handling customer interactions with hospitality. My proactive approach significantly enhanced customer satisfaction, leveraging office equipment proficiency and complaint resolution skills to foster positive relationships and ensure organization and efficiency. I am a team player with a positive attitude and my passion for successful results received excellent customer feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Glacier Jet Center
Kalispell, MT
05.2022 - Current
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized job-related software to prepare change of address records and customer information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Stillwater Christian School
Kalispell, MT06-2023
Some College (No Degree) - Graphic Design
Pensacola Christian College
Pensacola, FLSkills
- Account updating
- Scheduling
- Complaint resolution
- Office equipment proficiency
- Task prioritization
- Empathy and patience
- Punctuality and reliability
Certification
- CPR certified
References
References available upon request.
Timeline
Customer Service Representative
Glacier Jet Center
05.2022 - Current
High School Diploma -
Stillwater Christian School
Some College (No Degree) - Graphic Design
Pensacola Christian College
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