Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Luke

Lincoln,NE

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server

Big Red Keno
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Front Desk Attendant

Larson Lifestyle Center
11.2020 - 10.2021
  • Answer phones and operate a switchboard.
  • Greet customers upon arrival, offer assistance, and answer questions.
  • Use a POS system to manage payments.
  • Manage swimming lesson information and scheduling.
  • Restock and sell merchandise.

Professor’s Assistant

Union College-Nebraska
08.2019 - 05.2021
  • Recorded grades for coursework and tests in an online reporting system.
  • Organized class paperwork.
  • Filed papers.
  • Prepared material for class.

Receptionist

Union College-Nebraska (Campus Health)
07.2018 - 08.2020
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer problems and complaints.

Education

Bachelor of General Studies -

Union College
Lincoln, Ne
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Listening skills
  • Team collaboration

Timeline

Server

Big Red Keno
06.2021 - Current

Front Desk Attendant

Larson Lifestyle Center
11.2020 - 10.2021

Professor’s Assistant

Union College-Nebraska
08.2019 - 05.2021

Receptionist

Union College-Nebraska (Campus Health)
07.2018 - 08.2020

Bachelor of General Studies -

Union College

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