Zoe Manring
New Albany,IN
Summary
Dynamic professional with a proven track record at U.S. Bank, enhancing client relationships and optimizing customer experience through problem-solving and attention to detail. Excelled in team leadership and client relationship management, significantly fostering trust and loyalty. Skilled in data analysis and interpersonal communication, achieving high client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
06.2023 - Current
- Collaborated with cross-functional teams to successfully deliver the best solutions for clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed client relationships through regular check-ins and updates on project progress.
- Collected, arranged, and input information into database system.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Personal Banker I
Fifth Third Bank
09.2019 - 12.2022
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Medicare Group Enrollment Specialist/Grievance Appeals Specialist
Humana
09.2018 - 03.2019
- Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
- Followed up on denials, late payments, extensions and other special circumstances.
- Displayed time management skills while managing multiple high-priority cases concurrently without compromising quality or attention to detail.
- Improved customer satisfaction rates by providing timely and empathetic responses to appeals inquiries.
Hostess
Frisch's Big Boy
06.2013 - 12.2014
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Hostess
Tucker's American Favorites
03.2010 - 07.2011
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
No Degree -
Ball State University
Muncie, INHigh School Diploma -
New Albany High School
New Albany, IN06-2012
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
Timeline
Client Relationship Consultant
U.S. Bank
06.2023 - Current
Personal Banker I
Fifth Third Bank
09.2019 - 12.2022
Medicare Group Enrollment Specialist/Grievance Appeals Specialist
Humana
09.2018 - 03.2019
Hostess
Frisch's Big Boy
06.2013 - 12.2014
Hostess
Tucker's American Favorites
03.2010 - 07.2011
No Degree -
Ball State University
High School Diploma -
New Albany High School
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