Zoe Martin
Boone,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
Boone, NC
08.2022 - Current
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service
Food Lion
Elkin, NC
04.2020 - 01.2022
- Provided training to new customer service representatives.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Processed transactions efficiently using point-of-sale systems.
Team Member
Chic-Fil-A
Elkin, NC
09.2019 - 04.2020
- Addressed customer needs, responding to specific requests.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05-2025
Skills
- Communication skills
- Customer service
- Conflict resolution
- Team collaboration
- Punctuality and reliability
- Problem-solving
Timeline
Customer Service Representative
Speedway Gas Station
08.2022 - Current
Customer Service
Food Lion
04.2020 - 01.2022
Team Member
Chic-Fil-A
09.2019 - 04.2020
Bachelor of Science - Psychology
Appalachian State University
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