Zoe Martin
Kelso,WA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Host
Bob Evans Restaurant
Fayetteville, West Virginia
05.2023 - 05.2025
- Greeted and seated guests promptly upon arrival.
- Assisted in maintaining cleanliness of the entrance and dining area.
- Provided menus and explained daily specials to customers.
- Assisted team members during busy shifts to enhance service flow.
- Handled customer inquiries and resolved issues effectively.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Managed waitlist using reservation software efficiently.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Answered phone calls and provided information about menu offerings.
- Coordinated with servers to ensure smooth dining experiences.
Education
Oak Hill High School
Oak Hill, WVSkills
- Customer service
- Reservation management
- POS system operation
- Menu knowledge
Languages
English
Full Professional
Timeline
Host
Bob Evans Restaurant
05.2023 - 05.2025
Oak Hill High School