Zoe Seymour
St. Petersburg
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance guest engagement and boost sales through effective communication and upselling techniques. Adept at cash handling and training staff, ensuring smooth operations and high customer satisfaction in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Applebee's
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Pofoks
12.2021 - 11.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Expo Runner
Red Robin
03.2021 - 12.2022
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
Customer Service Cashier
Wawa
03.2019 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Shift Supervisor
SUBWAY®Restaurants
03.2017 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Boca Ciega Highschool
Gulfport, FL05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Exceptional communication
- Organization
Timeline
Server
Applebee's
11.2023 - Current
Server
Pofoks
12.2021 - 11.2023
Expo Runner
Red Robin
03.2021 - 12.2022
Customer Service Cashier
Wawa
03.2019 - 03.2020
Shift Supervisor
SUBWAY®Restaurants
03.2017 - 03.2019
High School Diploma -
Boca Ciega Highschool
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