Zoe Shelton
Allen,TX
Summary
Dynamic hospitality professional with extensive experience at Lazy Dog Restaurant & Bar, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and multitasking, creating the environment that makes them want to return. Skilled in managing reservations and training staff, fostering a welcoming atmosphere that drives customer loyalty.
Overview
4
4
years of professional experience
Work History
Host
Lazy Dog Restaurant & Bar
06.2024 - Current
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Trained new hosts on operational procedures and customer service standards.
- Handled guest inquiries and complaints, ensuring satisfaction and loyalty.
- Maintained cleanliness and organization of front-of-house areas to optimize flow.
- Collaborated with team members to streamline seating arrangements during peak hours.
- Assisted in special events planning, contributing to memorable guest experiences.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Host Trainer
Pluckers
01.2023 - 05.2024
- Trained new hosts on customer service protocols and restaurant operations.
- Assisted in developing training materials for improved onboarding processes.
- Facilitated role-playing scenarios to enhance team communication skills.
- Provided ongoing feedback to team members to foster continuous improvement.
- Coordinated with management to ensure alignment of training goals with operational needs.
- Evaluated host performance and identified areas for further development.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
Cashier
Mcdonald’s
08.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area and dining space.
- Assisted customers by answering questions and providing menu information.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash, credit, and mobile payment transactions accurately.
- Followed safety protocols to ensure a safe environment for customers and staff.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Associates of Arts
Collin County Community College
Plano, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Guest relations
Timeline
Host
Lazy Dog Restaurant & Bar
06.2024 - Current
Host Trainer
Pluckers
01.2023 - 05.2024
Cashier
Mcdonald’s
08.2021 - 12.2021
Associates of Arts
Collin County Community College