Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Stevenson

Roseville,MI

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Inclined to provide excellent customer service and ensure expectations are met. Can collaborate well in a team and contribute to suggesting methods for improving company efficiency. Able to maintain a positive attitude even under stressful circumstances so that customer satisfaction is guaranteed. Eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Produce Clerk Shift Lead

Kroger
05.2019 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained a positive and professional attitude when working under stressful circumstances.
  • Utilized handheld devices to keep track of inventory.
  • Kept tidy and organized work environment.
  • Assist department associates with completing tasks
  • Reviewed invoices for any order and shipping discrepancies.
  • Collaborated with store management to align with objectives and ensure customer satisfaction.
  • Recorded sales information on database to enable tracking history and maintain accurate records.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Lakeview High School
Saint Clair Shores, MI
06.2019

Skills

  • Regulatory Compliance
  • Customer Service
  • Operations Support
  • Training and Mentoring
  • Performance Improvement
  • Hospitality Service Expertise
  • Order Discrepancy Reporting
  • Willingness to Learn
  • Positive Attitude
  • Honesty and Integrity
  • Management Interaction
  • Verbal and Written Communication
  • Strong Work Ethic
  • Inventory Counts
  • Shipment Processing

Timeline

Produce Clerk Shift Lead

Kroger
05.2019 - Current

High School Diploma -

Lakeview High School

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Zoe Stevenson